“Vanguard is approachable, accessible and professional. Strong communication is key to maintaining good client relationships, and it’s a big reason they are a preferred supplier.”
We sat down with Faima Masau, Network Supervisor at Wellington Transport Alliance, to ask him about his experience working with Vanguard as a preferred supplier on his ongoing maintenance contracts.
Q. What was your overall experience working with Vanguard?
A. Excellent. The team is always available and ready to help. Even if they miss a call due to meetings, they consistently call back — which is highly appreciated.
Q. How responsive is the team when you request information, quotes or order updates?
A. Very responsive. The team stays on top of orders and provides the details we need, when we need them.
Q. How has Vanguard’s communication style impacted your experience?
A. Vanguard is approachable, accessible and professional. Strong communication is key to maintaining good client relationships, and it’s a big reason they are a preferred supplier.
Q. How reliable is Vanguard in delivering on promises and expectations?
A. Extremely reliable. When we reach out, we can be confident the product will be packed and ready for pick-up as promised.
Q. Would you recommend Vanguard to others in the roading and infrastructure industry? Why?
A. Absolutely. Vanguard offers a wide product range, which saves me time sourcing elsewhere. They supply the majority of what we need across the network.
Q. Is there anything else you’d like to share?
A. I’d like to extend a massive thank you to Oliver and the team. I was recently thrown a curveball on a project and urgently needed materials after exhausting my wire rope mats on other jobs. After reaching out, Oliver quickly pulled everything together and had the materials wrapped and ready for collection. Without his support, we would have faced unnecessary delays, time pressures and additional costs. Thanks, Team Vanguard!
It means a lot to us knowing we’re playing a part in helping Faima and his team at Wellington Transport Alliance keep people and traffic moving safely across the Wellington region.
For reliable, responsive, and proactive service, get in touch with us today – we look forward to working with you!
