Live Client Reviews.
We measure our client happiness score weekly with Net Promotor Score (NPS). It’s a real-time view of ‘how likely a customer is to recommend Vanguard to others’, a true sign of the way we have performed across all areas of the business.
How we ensure we are performing.
We run our business of customer happiness (net promoter score) and delivery performance (DIFOT). Check out how we measure this.